Xero Shoes 5,000 Mile Sole Warranty

When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!” (Steven has put well over 5,000 miles on his.)

That’s why we offer this 5,000 mile sole warranty.

If you wear your FeelTrue® outsoles (or FeelTrue® section of Z-Trail) down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them with the same product for the following price:

60% off this website’s full listed, non-sale retail price, plus shipping.

We don’t expect you’ll ever need this warranty, but if you do here’s what to do:

      1. Contact us by phone or email. Ideally, we’d like your order number and the name of the product that needs warranty replacement.  If you don’t know your order number, we will look you up using your name and email. We’ll provide you with a Return Authorization Number (RAN) and the total cost to ship the replacement.
      2. Send the shoes back to us with that information and the payment and once we receive them back and confirm they qualify for the warranty, we’ll get your replacement sent out. We do not accept returns without a RAN.

The 5,000 mile sole warranty is non-transferable and only valid for the original purchaser of the shoes.

Further, Xero Shoes are guaranteed against manufacturer defects for 24 months from the date of purchase. If you purchased your Xero Shoes from anywhere other than our website, you will need your receipt or other proof of purchase.

If you have any other problem with your Xero Shoes, contact us. We will do whatever we can to make sure you’re happy with your purchase.

This warranty is valid for Xero Shoes FeelTrue® outsole products only. Not valid for Vibram Cherry products, laces, or accessories.

PLEASE note: Damage to the Z-Trail by overexposure to heat is not covered by this warranty (so don’t keep them in a really hot car or exposed to intense sunlight).

ALSO note:  While our 5,000 mile warranty does not technically cover sole damage from attack by Tasmanian Devils, we may make an exception if you save all the pieces (Yes, this actually happened!)

And: We recommend hand washing your Xeros in warm water with a mild detergent. Please allow them to air dry afterwards. Placing your shoes in the washer or dryer may result in deformation and will not be covered under warranty.

We reserve the right to update or modify the terms of this warranty at any time without prior notice.

Feel The World!®